Up until this morning I would have given a 5 star rating, been going to Doug and America's Service Station for years, We have 3 cars and I have bought tires, oil changes, done minor and somewhat bigger work, never had a problem. Not a major customer, but I'd say a pretty good one. I want to give local businesses my business and I wanted to build a relationship with those businesses. Today I went for an emissions test and was told I need new tires - I do. The tires I had (which were bought and installed here) were supposed to be good for 60K miles (warrantied for 60k) and they don't have 40K miles yet on them. Most annoyingly I was then told that they didn't recommend the Michelins I had on and I should go with Bridgestones, which is what I WANTED to put on 3 years ago and America's Service Station talked me out of for these Michelins...... so it feels like biggest mark up wins, not what is best for the customer. Anyway - I am not naive enough to expect Michelin to replace the tires, nor did I expect America's Service Station to do so, but I did think they would offer a discount for a decent customer who THEY talked out of buying the tire they now want to sell me and for a tire that underperformed by about 35% - even a paltry 5% would have worked.... or a free oil change. Nothing, nada, just a "sorry, can't do that" - the economy is good and they can afford to lose customers. So now I will go else where for all my tires and auto work - really sucks.