Very courteous and business-like. For the damage I might have done to the fuel system of my car by accidentally putting some diesel fuel in the tank, everyone did an excellent job from taking the gas tank off and emptying it to changing the fuel pumps, etc. They did everything within a reasonable amount of time and they even have a shuttle service which brought me home while I waited and then picked me back up. The cost was reasonable considering what a car dealership may have charged. Thanks so very much.